Refund policy
Refund and Return Policy
Thank you for shopping with us. We want you to be happy with your purchase. If you are not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
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Unworn and unused
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In their original condition
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Free from stains, odors, or damage
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Returned with original tags and packaging, when applicable
Items that have been washed, altered, or show signs of wear are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Final sale items
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Gift cards
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Customized or personalized products
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Items marked as non-returnable at the time of purchase
Exchanges
If you need a different size or received the wrong item, please contact us within 30 days of delivery. We will do our best to accommodate exchanges based on product availability.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
How to Start a Return
To request a return or exchange, please contact us at: info@bromaad.com
info@bromaad.com
Please include your order number and a brief description of the reason for your return.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
info@bromaad.com